Refund policy

REFUNDS & RETURNS

At Glenzor, we want you to feel confident with every purchase. If for any reason you are not satisfied with your order, you may request a return within 30 days of receiving your item.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

• Unworn and unused  
• In the same condition that you received them  
• With original tags and packaging  
• Accompanied by proof of purchase

Items sent back to us without first requesting a return will not be accepted.

STARTING A RETURN

To initiate a return, please contact our support team at:

info@glenzor.com

Once your return request has been approved, we will provide instructions on how and where to return your item.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. Our team will evaluate the issue and work quickly to resolve it.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a new order for the replacement item.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

• Gift cards  
• Final sale items

If you have any questions regarding the eligibility of an item, please contact our support team.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Shipping costs are non-refundable.

REFUNDS

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@glenzor.com